DISSERTATION TUULI JYLHÄ

In a knowledge-based service-driven economy, individuals are exposed to the possibility of choices and are driven by good user experiences. In addition to materials, energy and natural resources, I see human resources and their social capital as essential. The sources of waste can be viewed one by one, although they also interact with and aggravate each other. Permanent link to this item: In my current research, I am interested in the smart use of resources in corporate real estate management. JavaScript is disabled for your browser.

The main contribution of this dissertation is two-fold. Management , Consumption, Services Keywords: JavaScript is disabled for your browser. What is waste in CREM? Unless otherwise stated, all rights belong to the author. In addition to materials, energy and natural resources, I see human resources and their social capital as essential. How can we expect a better output if the work done between the input and output is not changed?

This dissertation contributes to workplace management research by introducing a new approach that positions workplace as a service rather than physical office space for knowledge work. The current value creation processes and practices do not provide customer value coherently throughout the value creation and thus the likelihood that the outcome is not in line with the case-specific customer value increases.

The two research questions directing this dissertation are: This thesis has two main research questions.

Before the academic career, I worked with real estate transactions. Accepted to be published 27 December The findings indicate that the capability of the current value creation to deliver customer value is limited. How to achieve and maintain the near-zero approach?

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dissertation tuuli jylhä

From Walls to Experiences – Workplace transformation from physical office space to ‘Workplace-as-a-Service’ model. I am especially interested in featuring the concept of waste in the smart use of resources in CREM by streamlining the value creation through re-engineering, re-designing and re-structuring.

The results of this dissertation show that workplace is transforming due to the need to support employees and their needs in corporate organisations and new services that are offered at the workplace are developing in a direction supporting employees and their work outside corporate offices. Second, for practitioners, this dissertation provides dissertaion ontology business models that guides organisations transforming workplace from physical space to ‘as-a-Service’ model.

Central questions that motivate me in the smart use of resources in corporate real estate management: Accepted to be published 16 April My passion is to move the CREM industry towards near-zero waste.

For example, poor information management with flooding, lacking and missing information generates more wasted activities, such as searching for information, and thus increases the overload of employees. ManagementConsumption, Services. Unless otherwise stated, all rights belong to the author. Central questions that motivate me in the smart use of resources in corporate real estate management:.

Why is the workplace becoming ‘as-a-Service’?

Creating Value or Waste? – Evaluating the Production of Real Estate Services with Lean Thinking

In addition to materials, energy and natural resources, I see human resources and their social capital as essential. Real estate literature has not addressed the value creation but has rather adopted input-output thinking: Lean thinking is available to all practitioners and academia and offers a different perspective on how to improve the value creation of real estate services.

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Similarly, the overload of employees aggravates poor information management. Dissrtation is the root cause of waste disertation CREM?

dissertation tuuli jylhä

Further, conducted business model analysis demonstrates that workplace can be offered as an overall experience by following servitization principles and increasing service offering to meet the needs of employees. How can dissertatiln expect a better output if the work done between the input and output is not changed? This research employs qualitative research design.

The aim of this thesis is to contribute to the knowledge on the value creation of real estate services. ManagementConsumption, Services Keywords: Increased mobility of employees and the possibility to work from anywhere and anytime challenge the concept of organisation’s office as an only place to work.

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In a world where everything becomes ‘as-a-Service’, ‘Workplace-as-a-Service’ model seems to attract more interest from employees, employers, and service providers. The results of this thesis encourage to continue utilising lean thinking in the real estate field. The main contribution of this dissertation is two-fold. You jylhhä download, display and print this publication for Your own personal use.

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