JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

They recognize that even subtle changes in the values for these numbers can have a huge impact on the total risk of the project. Completion bonuses are a routine way that organizations which are closing down operations mitigate the risk that the people participating will leave before the project is ready to let them go. Next key risk factor is the project structure. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. This can be seen when in , both airlines upgraded their airline reservation systems, SabreSonic CSS was launch, customers struggled to place reservations, and the WestJet Web Site crashed repeatedly.

It should also include all external factors such as a change in company direction or a change of technology direction. This delay provoked a deluge of customer dissatisfaction. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma. Since WestJet had not anticipated the transfer time required to move the files, they had failed to reduce its passenger loads on flights operating immediately after the charge over. JetBlue experienced a few glitches- call wait times increased and not all airport kiosks and ticket printers came online right away. The key risk factors that should be considered are the project size, project structure, and experience with technology. Not every mitigation strategy needs to involve money.

Posted by d ace at 2: If the project is working with a new technology, is using a new development methodology, kf even if there are new, relatively unknown team members, these need to be listed as potential risks to the project. From a customer perspective, only one of two things can happen: Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens.

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jetblue and westjet a tale of two is projects case study solution

They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. They also wanted additional functions, such as the ability to link their prices and seat studu to other airlines with whom they might wish to cooperate. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma.

The objective is to develop a framework for evaluating the various risks against one another. JetBlue also sold smaller numbers of seats on the flights that did take off that day.

JetBlue and WestJet: A Tale of Two IS Projects Assignment

The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project. The inventory should include all internal factors for the project such as resource changes, assumption failures, and sponsor availability. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these.

The more quickly the risk associated with an item to be validated the more quickly the risk is no longer a risk so its probability can be zeroed out. It is structured, defined requirements run lower risk.

It should also include all external factors such as a change in company direction or a change of technology direction. Focusing on controllable risks won’t completely eliminate risk but it will quickly qnd it down. Once the risks are prioritized, go through the list and identify which risks are controllable, which risks are things that can be mitigated, and which risks must be accepted. However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away.

jetblue and westjet a tale of two is projects case study solution

Completion bonuses are a routine way that organizations which are closing down operations mitigate the risk that the people participating will leave before the project is ready to let them go.

Most of all, however, it should include the things that are new in the project.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

The project size is indicated by cost, time, number of organizational units affected, and issue of organizational complexity.

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Not jdtblue mitigation strategy needs to involve money. Syudy order to get a consistent projjects for all of the risks, multiply the probability which should be per interval of duration by the impact and finally multiply that by the duration. Upgrading reservations systems carries special risks. The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers.

Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if talf go awry.

The migration required WestJet agents to go through complex steps to process the data. Newer Post Older Post Home. Last but not least, they need to have experience with technology to deal with the risk. Next key risk factor is the project structure. This is also a part of the process that typically helps validate the estimates made above. The key risk factors that should be considered are the project size, project structure, and experience with technology.

For WestJet, the critical issue that they face was the transfer of itsfiles containing data on transactions for past WestJet customers westnet had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma.

The loss of a key team member may have a low probability; however, the impact to the project can be great. In tzle to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. Other than that, both airlines needed more processing power to deal with a far greater volume of customers.

JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

For WestJet, the critical issue that they face was the transfer of its , files containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma. For instance, the loss of a subject matter expert early in the project is a risk because their input is still needed. Next, inventory can also help control risk. Simply getting a verbal, personal commitment to finish the project is often enough to further reduce the probability that a person will leave during the project. From a customer perspective, only one of two things can happen:

JetBlue also sold smaller numbers of seats on the flights that did take off that day. From a customer perspective, only one of two things can happen: These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a system designed for smaller start-up airlines to a better carrier. Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry. This delay provoked a deluge of customer dissatisfaction. That step happens later. Last but not least, they need to have experience with technology to deal with the risk.

Later on in the project, the loss of the functional analyst has a smaller potential impact for the project. Other than that, both airlines needed more processing power to deal with a far greater volume of customers.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

It should also include all external factors such as a change in company direction or a change of technology direction. The key risk factors that should be considered are the project size, project structure, and experience with technology. Posted by d ace at 2: The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers. The more quickly the risk associated with an item to be validated the more quickly the risk is no longer a risk sllution its probability can be zeroed out.

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Next, inventory can also help control risk. Most people value their own sense of projectss and they believe that their ability to meet their personal commitments is a part of the admirable part of their self. If the project is working with a new technology, is using a new development methodology, or even if there are new, relatively unknown team members, cwse need to be listed as potential risks to the project.

For instance, the loss of a subject matter expert early in the project is a risk because their input is still needed.

jetblue and westjet a tale of two is projects case study solution

Upgrading reservations systems carries special risks. On the other hand, JetBlue make its switch on Friday night because Saturday traffic tends to be low. This delay provoked a deluge of customer dissatisfaction.

jetblue and westjet a tale of two is projects case study solution

Last but not least, they need to have experience with technology to deal with the risk. This can be seen when inboth airlines upgraded their airline reservation systems, SabreSonic CSS was launch, customers struggled to place reservations, and the WestJet Web Site crashed repeatedly. But JetBlue had also experienced similar customer service debacles in the past.

From a customer perspective, only one of two things can happen: Technical risks can be controlled by moving them forward in the project so that they are proven out nearly immediately. Newer Post Older Post Home. As the carries grew, they needed more processing power to deal with increasing numbers of customers.

Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. They also wanted additional functions, such as the ability to link their prices and seat inventories to other airlines with whom they might wish to cooperate. JetBlue experienced a few glitches- call wait times increased and not all airport kiosks and ticket printers came online right away. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated.

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Both WestJet and JetBlue previously used a system designed for start-up airlines with simpler needs. That is, identify all of the risks possible in the project. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project.

The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer. Since WestJet had not anticipated the transfer time required to move the files, they had failed to reduce its passenger loads on flights operating immediately after the charge over.

They recognize that even subtle changes in the values for these numbers can have a huge impact on the total risk of the project. In order to get a consistent number for all of the risks, multiply the probability which should be per interval of duration by the impact and finally multiply that by the duration.

JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

JetBlue also sold smaller numbers of seats on the flights that did take off that day. Westjett that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away.