MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

Refiling would again take about two days. Time needed to design and launch new products was also reduced significantly. Provides greater support to intermediaries: As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Hardware failures caused six days of complete downtime. How were the problems resolved by the new digital system? Are the problems described in the case likely to be repeated?

In one of the hardware crashes, it took several months to recover the lost data. Income used HP mainframe that hosted the core insurance applications as well as the accounting and management information systems. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. Refilling would again take about two days. I think the Income seems to be well prepared for the future now. Since there was no clear document management system, retrieval of documents take days to accomplish. Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems.

The new system was immediately operational on a high-availability platform.

Filled-up application forms of clients were sent by agents through courier. COBOL programs were also used which also encountered technical failures. The collection schedule could introduce delays of two to three days. Voluminous documents are manually sorted and stored by a number of staff at their warehouse. Through the new digital systems, these problems were addressed.

modernization of ntuc income case study questions

I think the Income seems to be well prepared for the future now. Home About this blog. The agent would then nthc the forms at branches, from where they were sent by couriers to the Office Services department.

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Refilling would again take about two days.

modernization of ntuc income case study questions

How were the problems solved by the new digital system? Newer Post Home Older Post. As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere.

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.

Refiling would again take about two days. With regards to their business processes, Income does all the work manually. What types of information systems and business processes were used by Income before migrating to the fully digital system? For example, STEP technology eliminates the use of paper which promotes environmentally friendly as suestions. Are the problems described in the case likely to be repeated?

Case Study 2: Modernization of NTUC Income (pages ) | ✴️JUST-IN-CASE✴️

In one of the hardware crashes, it took several months to recover the lost data. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

In addition, the IT team found developing new products in Modrnization to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months.

It also contains a product definition module that supports new products, new channels and changes in business process. You are commenting questtions your WordPress.

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modernization of ntuc income case study questions

At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time, resulting in loss of opportunities for cross-product sales.

Business processes went from paper intensive to paperless through digital storage and records. The software comprised of three subsystems and has everything Income is looking for — a customer-centric design, seamless integration with imaging and barcode technology, a product definition module that supports new products, new channels and changes in business process. The Office Services log, sort, and send documents to underwriting.

How well is Income prepared for the future? In addition, Income also revamped its business continuity and disaster-recovery plans. Nice information about modernization.

Case Study 2: Modernization of NTUC Income (pages 105-106)

To find out more, including how to control cookies, see here: Saving lots of time for restoration of previous day data. In all, the HP system experienced a total of three major hardware failures, resulting in a total of six days of complete downtime.

Continuous straining should be given to the staff to ensure proper questuons of the system and to maximize the potential of the system.

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability.